Brand marketing and performance marketing can co-exist on mobile

Posted on November 18, 2013 by Eric Benjamin Seufert

brand-marketing

The active M&A market for mobile gaming has placed emphasis on reaching massive user base scale: the largest mobile games command install counts in the hundreds of millions, speaking to a need for marketing strategies that exceed the per-user focus of performance marketing and have the potential to reach mainstream mobile phone users.

Performance user acquisition, in the context of freemium mobile, refers to ad units served on mobile that prompt a user in one app to install another app. Performance user acquisition is the strategy of choice for mobile game user base growth, but the successes of King’s Candy Crush Saga and GungHo’s Puzzle & Dragons – both of which boast massive user bases and employed television advertising in assembling them – have catalyzed a bout of soul-searching within the industry in terms of when and how brand marketing should be incorporated into a mobile game’s advertising mix.

Brand marketing for mobile gaming will unquestionably become more important as mobile gaming becomes even more commonplace. But the rise of brand marketing for mobile games doesn't spell the end of performance marketing. Instead, as mobile games creep further into the daily habits of mobile phone users, both forms of marketing will increasingly become relied upon by developers.

What is brand marketing? 

The Tronvig Group, a New York-based marketing agency, succinctly defines the concept of a brand as:

Brands are stories told by businesses or non-profits about who they are and what they do.”

Brand marketing, then, can be thought of as the set of campaigns that tell those stories – that define the narrative in which a particular business holds the starring role.

The purpose of brand marketing is to keep a brand at the top of a potential consumer’s mind so that, in a purchasing context – for example, when standing in front of a row of essentially identical choices in the soap aisle of a supermarket – the consumer will gravitate (subconsciously) to that brand’s products.

The largest consumer goods companies spend lavishly on brand marketing. In 2012, Procter and Gamble – whose brands include Head & Shoulders (shampoo), Downy (fabric softener), and Gillette (razors) – spent $9.3 billion, or 11.2% of sales, on advertising.

The massive budgets allocated to brand marketing are justified on the basis of repeat sales. The idea is that, once a consumer has crossed the Rubicon into being a user of a particular brand, they will purchase exclusively from that brand for some period of time given a barrier to adopting a different brand. This barrier is called, in economic terms, a switching cost – it describes the cost incurred by a consumer in switching from one product to another.

Switching costs can take the form of direct payouts, such as when a customer must pay a fee for terminating a contract with a supplier, or indirect additional expenses, such as when a consumer must grapple with the learning curve of a new software product and therefore sacrifices productivity for a period of time.

Switching costs can also take the form of uncertainty. For instance, when a consumer has become accustomed to a particular brand of soap, switching to another brand presents uncertainties about that product that must be accepted. Will it smell the same? Will the texture and consistency be the same? Switching to a new product introduces risk into the purchasing dynamic.

This risk is usually accommodated for by decreased price: competitive pricing can compensate for product uncertainty and catalyze a consumer’s switch.

Freemium is different

Switching costs exist at a minimum for mobile freemium products; freemium apps can be frictionlessly replaced both due to a price point of $0 and near-instantaneous distribution. The only cost borne in switching from one app to its competitor is the time required to install the new app and whatever data charges are incurred in that install.

switching-costs

The benefits of brand awareness are invalidated under conditions of minimal switching costs: with freemium products, users have the latitude to experience all apps that serve a specific function and settle on those which best meet their needs. There is no uncertainty in freemium – users can know exactly how any app of interest functions without bearing any risk.

The lack of constraints in sampling freemium products without risk also allows freemium products to be used in tandem in a non zero-sum dynamic: a consumer can “own” multiple freemium products, even when those products compete, without incurring additional expenditure.

This is the essence of freemium: massive scale is generated by a price point of $0 and no marginal distribution costs, potentially exposing the product to the greatest number of people and monetizing those to whom it holds the most acute appeal.

Brand marketing is difficult to reconcile with this model, because the immediate and effortless availability of all products abstracts away the concept of a “brand”. The purpose of a brand is to tell a narrative about a company in order to allow for assumptions about its products to be made (usually relative to quality, eg. the quality of a brand’s products in one vertical are assumed because the quality of its products in another vertical are known from first-hand experience). But assumptions are unnecessary under freemium mobile conditions since all apps can be tested without any risk assumed on the part of the consumer.

Additionally, the central premise of brand marketing  -- that switching costs secure repeat purchases from a user that has been “acquired” – is undermined by the freemium model. Since switching costs are minimal for freemium mobile products, the opposite is true: because the only users that will monetize are those whose needs are best met by the product, performance-based, targeted user acquisition campaigns (ie. campaigns that algorithmically seek out those users) will outperform traditional media campaigns.

Performance user acquisition

Performance user acquisition is so named because it is capable of being instrumented and tracked, and thus performance campaigns can be evaluated on the basis of return on investment. On mobile, for the most part, each user acquired through a mobile install ad can be attributed to the exact campaign they followed into the app, and aggregating this data allows bid prices to be set profitably (that is, where expected LTV exceeds CPI) in pursuing user base growth.

This generally isn’t the case with traditional brand marketing mediums like television, print, radio, etc.; although estimates can be made for conversion, tracking users precisely is not possible.

This means that setting bids based on optimized targets of conversion rates and per-channel lifetime customer value estimates is not possible with total accuracy.

But this doesn’t necessarily disqualify brand marketing as a strategy. Brand marketing channels offer something that mobile advertising can’t: exposure to inaccessible consumers. By definition, mobile advertising requires that the person being advertised to have a phone and, at least, one app installed. Television advertising requires only that the person being advertised to have a television.

In the US, the number of “TV homes” – or homes equipped with a television – is 115.6 MM, housing 294 MM people, or 94% of the population. In June, Pew reported that 56% of the US owned a smartphone.

When a mobile game developer estimates the total addressable market for a new title, it starts with statistics about smartphone penetration in its key markets and works backwards. But with enough financial support and fanaticism from players, a developer could effectively wag the dog and use the cultural enthusiasm surrounding its game to sell phones just to play it (as happens on other platforms following releases of notable games). When thought about this way, the total addressable market for a very broad game with universal appeal can be broken out into three groups:

barrier-to-conversion

  1. People that own a mobile phone and play games frequently (easiest to reach with performance marketing).
  2. People that own a mobile phone but do not play games or even use it frequently (difficult to reach with performance marketing).
  3. People that do not own a mobile phone (impossible to reach with performance marketing).

Reaching the people in groups #2 and #3 is where brand marketing adds value: by allowing a game to reach consumers it can’t through mobile advertising and potentially unlocking additional total addressable market. When a user can be reached through mobile advertising, they should be reached through mobile advertising. But if that user can only be reached through television, and a game’s LTV supports it, television ads can certainly play a productive role in mobile gaming user acquisition.

The question, of course, is how many mobile games can justify the substantial cost of television advertising with their lifetime customer value metrics. The answer is not likely many: perhaps a handful of games per year will emerge as broad enough and lucrative enough on a per-user basis to be able to benefit from television advertising. And for the games with such high LTVs, performance marketing will remain as important as ever: for the users that can be reached with a mobile install ad, performance marketing will represent the cheapest and most direct means of conversion.

Performance marketing and brand marketing are not mutually exclusive

The viability of brand marketing for massive games will not reduce CPI prices in the long term. More likely is that CPI prices continue to rise with LTVs as game developers continually master freemium mechanics, games-as-a-service provide deeper and more meaningful player experiences, and the negative stigma around in-app purchases dissipates. Those LTVs will be drawn against first through performance marketing as the most easily reached mobile users are converted to players; performance marketing is simply the shortest and most economical path to mobile gamers.

But while performance marketing will remain the optimal strategy for converting existing gamers, brand marketing will increasingly be relied upon by the largest developers to create new gamers -- to build bridges to the bodies of dark matter that exist outside of the current mobile gaming ecosystem. The two forms of marketing will grow in tandem: the rise of one doesn't suggest the decline of the other. Mobile engagement and usage continues to surge; there's no reason to suspect that performance marketing will become less strategic because players are becoming more valuable.

  • Jim

    I think you are underestimating the barriers to trying a new game (even if it is free).

    It can require a lot of mental exertion to understand and get into a new game and when there are so many being offered in the app store it is impossible to try them all. Many users are simply overwhelmed by choice and under such circumstances people will often default to making no choice at all.

    Games backed by big existing brands (e.g. The Sims, Fast and Furious, The Hobbit, etc.) or with strong social play (likely to spread via WoM) are currently achieving disproportionate success because of this. The strategy works because it is easier to filter the list of games that I've seen advertised or heard people talk about then it is to scour the depths of the app store.

    Brand marketing will become increasingly important as the app store gets flooded with more and more titles and it will greatly increase the budgets required to get a hit.

    Interesting times though and the skill set required to achieve success continues to evolve in this fast moving and dynamic market!

    • ESeufert

      Your point isn't completely lost on me, but like you say, all of the brands you mention have been imported to mobile (ie. they weren't built up around a mobile game). And I agree that switching costs aren't "0" / nonexistent, but they are reduced to a fairly minimal level by not being based in money, which, and I think the dominance of the app store by freemium proves this, is a fairly significant decision point (if not the most important) when browsing the app store.

      I think ultimately building a "brand" will only really become a concern for a developer once they reach a level that supports large scale, multi-media advertising -- which is obviously happening, but not to the degree that performance marketing becomes irrelevant.

  • Jim

    I think you are underestimating the barriers to trying a new game (even if it is free).

    It can require a lot of mental exertion to understand and get into a new game and when there are so many being offered in the app store it is impossible to try them all. Many users are simply overwhelmed by choice and under such circumstances people will often default to making no choice at all.

    Games backed by big existing brands (e.g. The Sims, Fast and Furious, The Hobbit, etc.) or with strong social play (likely to spread via WoM) are currently achieving disproportionate success because of this. The strategy works because it is easier to filter the list of games that I've seen advertised or heard people talk about then it is to scour the depths of the app store.

    Brand marketing will become increasingly important as the app store gets flooded with more and more titles and it will greatly increase the budgets required to get a hit.

    Interesting times though and the skill set required to achieve success continues to evolve in this fast moving and dynamic market!

    • ESeufert

      Your point isn't completely lost on me, but like you say, all of the brands you mention have been imported to mobile (ie. they weren't built up around a mobile game). And I agree that switching costs aren't "0" / nonexistent, but they are reduced to a fairly minimal level by not being based in money, which, and I think the dominance of the app store by freemium proves this, is a fairly significant decision point (if not the most important) when browsing the app store.

      I think ultimately building a "brand" will only really become a concern for a developer once they reach a level that supports large scale, multi-media advertising -- which is obviously happening, but not to the degree that performance marketing becomes irrelevant.

  • Eric, I think the barrier for the 3rd group of customers is too great. Not only do they need to install the app, they need to buy the (right) device first. I think this is worthy of consideration / discussion.
    James

  • Eric, I think the barrier for the 3rd group of customers is too great. Not only do they need to install the app, they need to buy the (right) device first. I think this is worthy of consideration / discussion.
    James