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Lifetime Customer Value

Who should "own" the Lifetime Customer Value calculation in a mobile company?

Lifetime Customer Value (abbreviated as LCV or LTV, depending on the organization) is defined simply as the present value of…
September 4, 2012

Calculating Lifetime Customer Value (LCV), Part 2 of 2: The data

Part One The first post in this series discussed Lifetime Customer Value from a conceptual standpoint. This post is more…
July 12, 2012

Calculating Lifetime Customer Value (LCV), Part 1 of 2: The model

Part Two Understanding how much money your customers spend is the core of marketing strategy: you can't acquire users if…
July 8, 2012

Retention rates and their impact on lifetime customer value

I like to think about mobile app metrics as a royal family: Retention is King, Conversion is Queen, and Virality…
June 28, 2012

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